SHIPPING POLICY

ORDER PROCESSING TIME

All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or national holidays.

SHIPPING SERVICES

We partner with trusted courier services to deliver your orders safely and efficiently across Indonesia.

Regular Service

• Delivery Time: 2-4 days (Java), 3-7 days (Outside Java)
• Coverage: All major cities and regencies across Indonesia
• Shipping Cost: Calculated based on weight and destination
• Features: Standard packaging, tracking number provided

Express Service

• Delivery Time: 1-2 days (Java), 2-3 days (Outside Java)
• Coverage: Major cities in Indonesia
• Shipping Cost: Premium rates apply, calculated at checkout
• Features: Priority handling, faster delivery, tracking number

Economy Service

• Delivery Time: 4-7 days (Java), 7-14 days (Outside Java)
• Coverage: Nationwide including remote areas
• Shipping Cost: Most affordable option
• Features: Budget-friendly, tracking number provided

SHIPPING RATES

Shipping costs are calculated based on:

• Package Weight: Charged per kilogram (minimum 1kg)
• Destination: Distance from our warehouse to your location
• Service Type: Regular, Express, or Economy
• Package Dimensions: Volumetric weight may apply for large items

DELIVERY AREAS

We deliver to all provinces in Indonesia, including:

• Java: Jakarta, Bandung, Surabaya, Semarang, Yogyakarta, and surrounding areas
• Sumatra: Medan, Palembang, Pekanbaru, Padang, Lampung, and more
• Kalimantan: Pontianak, Banjarmasin, Balikpapan, Samarinda
• Sulawesi: Makassar, Manado, Palu, Kendari
• Bali & Nusa Tenggara: Denpasar, Mataram, Kupang
• Papua & Maluku: Jayapura, Sorong, Ambon, Ternate

Note: Delivery times to remote areas may vary. Additional charges may apply for hard-to-reach locations.

ORDER TRACKING

Once your order is shipped, you will receive an email notification with your tracking number (AWB/Receipt Number). You can track your package status through:

• Your account dashboard on our website
• Email notifications with tracking updates
• Direct tracking via the courier's official website or app

Tracking Activation: Your tracking number will be active within 24 hours after shipment.

DELIVERY PROCESS

• Delivery Attempts: Courier will attempt delivery 2-3 times
• Recipient Verification: Valid ID may be required upon delivery
• Package Inspection: You may inspect the package before accepting
• Signature Required: Proof of delivery will be collected
• Failed Delivery: Package will be held at the nearest courier office for 3-7 days

SHIPPING RESTRICTIONS

Please note the following restrictions:

• We do not ship to PO Box addresses
• Ensure your shipping address is complete and accurate
• Some remote areas may have limited service availability
• Delivery times may be affected during peak seasons or holidays
• Weather conditions and natural disasters may cause delays

LOST OR DAMAGED PACKAGES

If your package is lost or damaged during transit, please contact us immediately at dypaqeofficial@gmail.com with your order number and tracking information.

We will work with the courier to investigate and resolve the issue. Eligible orders will be reshipped or refunded according to our return policy.

CUSTOMER SUPPORT

For any shipping-related questions or concerns, please contact our customer support team:

• Email: support@dypaqe.co
• Response Time: Within 24 hours on business days
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (WIB)